At CountryBell.shop, customers can choose to cancel their order at any time before it is dispatched. Once the order is out for delivery, it cannot be canceled. However, customers may choose to reject it at the time of delivery.
The cancellation time window may vary depending on the product category. After this period, free cancellation may not be available, and a cancellation fee could be applicable. The specific cancellation terms for each product will be mentioned on its product or order confirmation page.
In rare cases where an order is canceled from our side or by a registered seller due to unforeseen circumstances (e.g., product unavailability), a full refund will be initiated for all prepaid orders.
CountryBell.shop reserves the right to accept or deny the cancellation of any order. We also reserve the right to change or waive cancellation time windows and fees at our discretion.
Orders placed under the MINUTES delivery option are generally non-cancellable and non-refundable via self-serve, due to fast fulfillment timelines. However, cancellation may be possible via our Customer Experience team in the following cases:
If you choose to reject the order at your doorstep (even after dispatch), you will not be charged. For prepaid orders, refunds will be initiated within 5-7 business days and reflected on your original payment method. You can track refund status in your "My Orders" section.
We reserve the right to cancel any order fully or partially due to:
You will not be charged for canceled items. Any payments already made will be promptly refunded.
Our cancellation, return, and refund policies may be updated from time to time and will be communicated via our platform notifications or email.
Returns are offered by CountryBell.shop and our registered sellers in accordance with the terms outlined in this policy. Please note that return, exchange, and refund policies may vary by category and product. Always refer to the product detail page for category-specific return rules.
This policy is divided into three parts:
| Category | Return Window | Actions Possible | Conditions |
|---|---|---|---|
| Furniture (except Decor, Tools, Household) | 10 Days | Refund or Replacement | Returns allowed only if installed by brand-authorized personnel. One replacement allowed. |
| Lifestyle Products (Clothing, Accessories, Footwear) | 10 Days | Refund, Replacement or Exchange | Must be unused and in original packaging. |
| Medicines (Allopathy & Homeopathy) | 2 Days | Refund | Product should not be opened. |
| Books, Sports, Fitness Equipment, Toys, Stationery | 7 Days | Replacement Only | Applicable only for damaged/defective/different products. |
| Electronics, Mobiles, Small Home Appliances (Selective Brands) | 7 Days | Replacement Only | Brand-authorized installation required. One replacement only. |
| Grocery - Dairy, Fruits, Vegetables | 2 Days | Refund | Applicable for damaged or spoiled items. |
| Grocery - Essentials | 7 Days | Refund | Must be returned in original condition. |
| Refurbished Products | 7 Days | Replacement Only | Troubleshooting may be required before approval. |
Note: For any exceptions, refer to product-specific return policy mentioned on product page.
Pickup may be refused if the above conditions are not met.
Refunds are processed only after the returned product is received and verified by the seller.
No Return Categories: Due to hygiene or safety, some items such as diapers, toothbrushes, cosmetics, and intimate wear are non-returnable. Check the product page for eligibility.
Applicable for specific items delivered via hyperlocal logistics.
| Category | Return Window | Action |
|---|---|---|
| Fresh Produce, Dairy, Bakery | 1-2 Days | Refund Only |
| Bread, Cheese, Grocery Essentials | 3 Days | Refund Only |
| Toys, Stationery, Books, Cookware | 7 Days | Refund |
| Mobiles, Electronics, Small Appliances | 7 Days | Refund Only after troubleshooting |
| Large Electronics, Appliances | 7 Days | Brand-authorized Repair or Replacement |
| Home Decor, Furnishings | 7 Days | Refund |
| Lifestyle Clothing, Accessories | 10 Days | Refund |
| Prescription Medicines | 3 Days | Refund |
Returns for damaged or wrong products may be accepted within 5 days. Expired or missing items may also be refunded after verification.
For further help, contact CountryBell.shop Customer Support.
CountryBell.shop reserves the right to update or modify this policy at any time.