1. What does CountryBell.shop sell?
We offer a curated selection of lifestyle products — stylish clothing, accessories, and quality electronics. Whether you're shopping for fashion, gadgets, home, or daily essentials, think of CountryBell as your all-in-one lifestyle store.
2. How do I place an order?
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Browse products by category or search using the top menu.
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Choose size/color variants, then click "Add to Cart."
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Review your cart and click Checkout.
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Provide shipping and billing info, select payment method, and confirm your purchase.
3. What payment options are available?
We accept:
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All major credit cards (Visa, Mastercard, Amex)
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Debit cards
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UPI, NetBanking, and wallets (Paytm, PhonePe, etc.)
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Cash on Delivery (COD) — available for select locations
4. Can I cancel or change my order?
You may cancel or update your order within 1 hour of placing it. After that, the order enters the processing stage and cannot be modified. Reach out to our support team immediately for assistance.
5. How long does delivery take?
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Standard delivery: 3–7 business days
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Expedited delivery (select products/locations): 1–3 business days
Delivery timelines depend on your location and selected service.
6. What are your shipping charges?
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Free standard shipping on orders above ₹999.
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Flat ₹49 shipping fee for smaller orders or remote addresses
7. What is your return/exchange policy?
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Returns accepted within 7 days of delivery, provided items are unused, unwashed, and tags intact.
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Apparel must have original tags and packaging.
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Electronics and accessories must include all accessories and original packaging.
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Refunds or exchange requests should be initiated through your order history page.
8. How can I track my order?
Once shipped, you’ll receive:
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A confirmation email and SMS
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A tracking link to monitor the delivery status—updates resume as the package moves across hubs.
9. Do my products come with a warranty?
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Electronics come with manufacturer or seller warranty—usually from 6 to 12 months.
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Wearables & accessories are covered for manufacturing defects only.Be sure to keep your receipt or order confirmation as proof of purchase.
10. What if I receive a defective or wrong item?
We’re on it! Contact our support within 48 hours of delivery with order details and photos. We'll arrange for return and replacement or refund at no extra cost.
11. How do I create an account?
Creating an account simplifies future purchases and tracking:
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Click Sign Up or Login/Register at the top of the page.
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Enter your email or mobile number.
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Set a password and verify via OTP.
Pre-existing customers can sign in using email/number and password or with Google/phone sign-in options.
12. Is my personal data safe?
Absolutely. We use secure sockets layer (SSL) encryption and follow industry best practices to ensure your data stays safe and private. Your information is never shared without consent.
13. How do I reach customer support?
We’re happy to help:
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Email: support@countrybell.shop
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Contact form: Located under → Contact Us
Our support team is available Monday to Saturday, 10 AM–7 PM IST.
14. Do you offer international shipping?
Currently, we ship only within India. However, international shipping may be available in the future—sign up for updates or check back later!